When will my order arrive?

Delivery generally takes 7-10 business days. All products will be shipped as soon as possible, subject to payment card authorisation and stock availability. Orders are sent in plain packaging. Shipping is free on orders of $85 and more. (If your order is less than $85, the additional cost will be quoted on your order form and listed on your payment receipt.) You will receive an automated shipping confirmation email which will contain your tracking number so that you can see the delivery status of your order. All deliveries will be made according to the carriers' standard procedures. For standard delivery, a signature should not be required. However, packages which will not fit through your letter box may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO box addresses. Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier directly. The name and contact information of the carrier will be listed in your e-mail confirmation.

What can I do if the item I want is not in stock?

If we are out of stock of a particular item but are expecting further deliveries from the manufacturer, you can still place an order. The wait time for new supplies is usually two to three weeks, but it can occasionally be longer. On those rare occasions, you will be emailed with the option of continuing to wait or canceling the order. Unfortunately, manufacturers do sometimes discontinue lines with no advance warning. We have no control over this, but will let you know if we are no longer able to fulfil an order. Refunds will be arranged. For details on refund procedures see How do I return an item?

What happens if part of my order is not in stock?

We usually dispatch in-stock items immediately, subject to payment authorization. If part of your order is not in stock, we will split the order and send any available items at once, unless they are part of a matching set with the waiting item(s). Outstanding items will then follow on as soon as they become available, though the full order amount will be charged to your account at the time of purchase. Since payment is made through Paymentech, we do not have access to your payment information; therefore, separate transactions cannot be made. However, if an outstanding item cannot be delivered for whatever reason, we will refund your account the balance of the unavailable items.If you ordered a gift box and your order is split due to non-availability, we will send all shipments in a gift box.

International Shipping

USA - $15
Europe - $50

Please, be advised that we are not responsible for any brokerage fees and/or duties which may apply in your country.

How do I return an item?

There is a 10 day return policy, from the moment you receive your package. After 10 days, we will no longer accept returned items. Contact us by email first to let us know which items your wish to return and the reasons why you wish to return them. Due to the hygienic laws of Canada, we cannot accept returns on any panties or swimsuits. We will only accept items that are unworn, unwashed and that still have all tags attached. Please include all original packaging in your return package. You will have to pay for the shipping costs of the return package. We will confirm by email whether or not the items are in proper condition for return. All refunds will be made to the same card that was used for payment.